Reference

Privacy Policy

We collect and protect the information you share when you open an account, deposit via bKash or Nagad, and play our slots and live tables. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account data protectionPayment detail securityDevice information handlingUser rights & accessContact for data requests

Explore the Lobby Read FAQ

Information We Gather and Why

ja9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your mobile number, email and date of birth to verify your account and comply with age requirements in eligible regions. Payment transactions through bKash, Nagad or Rocket generate transaction records that we store to process deposits and withdrawals and to resolve

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any disputes. We log your device type, operating system, IP address and session timestamps to secure your account against unauthorized access and to improve lobby performance. Game activity, including the slots and live tables you open, helps us recommend similar titles and detect unusual patterns. Cookie
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files track your preferences and session state so you stay logged in across pages. We never sell your personal data to third parties. Access to our platform depends on your local law and the eligible regions where we operate. If you request data export or deletion,
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contact our support team with your registered mobile number and we will process it within a reasonable timeframe.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, update or delete the information we hold, or if you have questions about this policy, use any of these channels. Our team will confirm your identity using your registered mobile number before making changes to account records or sharing data summaries.

Team online

Live Chat

Open the chat widget in the lobby footer and ask for the privacy team. Available during Bangladesh daytime hours. We will verify your account and walk you through export or deletion steps on the same session.

Email Support

Send your request to our support address and include your registered mobile number. We reply within one business day and may ask for additional confirmation if you request sensitive changes like full account deletion.

Account Settings

Log in, tap the profile icon, then go to Privacy & Data. You can download a copy of your transaction history and game logs, update communication preferences, or submit a formal deletion request through the form.

DATA PRACTICE

How We Protect and Use Your Information

We secure account credentials and payment details with encryption during transmission and storage. Cookies remember your language choice and session state but do not track you across other websites. You can clear cookies in your browser settings without losing your account; you will simply need to log in again. Retention periods vary by data type—transaction records stay for audit purposes, session logs expire after ninety days, and marketing preferences remain until you opt out. We share transaction details only with the payment processor handling your bKash, Nagad or Rocket transfer, and only the minimum needed to complete it.

Encryption Standards

We apply SSL encryption to every page so login credentials, payment instructions and personal details travel securely between your device and our servers. Your bKash PIN and Nagad password never reach us; those stay inside your wallet app.

Cookie Use

Session cookies keep you logged in while you switch between slots, live tables and the sportsbook. Preference cookies remember your language and display settings. We do not use third-party tracking cookies that follow you to other sites.

Data Retention

Payment records remain for compliance and dispute resolution. Game history and session logs are kept for ninety days to support account security investigations. Marketing preferences stay active until you unsubscribe or request deletion.

Third-Party Sharing

We share your mobile number and transaction amount only with bKash, Nagad or Rocket when you initiate a deposit or withdrawal. Game studios receive anonymized session data to track title performance but never see your personal details or payment records.

Common Privacy Questions

We store your mobile number, email, date of birth and the device information from your first login. Payment records appear after your first bKash, Nagad or Rocket deposit. We do not ask for national ID or address during registration.

Yes. Log in, go to Account Settings, then Privacy & Data, and tap Download My Data. You will receive a file with your transaction history, game logs and communication preferences within one business day.

Contact support via live chat or email with your registered mobile number. We will verify your identity, close the account and delete personal details. Transaction records required for compliance will remain in our audit archive.

Game studios receive anonymized session data—which titles were played, session length and device type—but they never see your name, mobile number or payment details. This helps studios improve game performance and lobby recommendations.

We retain bKash, Nagad and Rocket transaction logs for compliance and dispute resolution. Session logs and device information expire after ninety days. Marketing preferences stay until you opt out or delete your account.

Inactive accounts remain in our system with basic details so you can log back in. If you want full deletion, submit a request through Account Settings or contact support. We will remove personal data but keep anonymized transaction records for audit purposes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoKhulna Mega Prize AccountRegister

Privacy Policy

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Use Your Information

Common Privacy Questions

01 What personal details do you store when I open an account?

02 Can I see the data you have about me?

03 How do I delete my account and all data?

04 Do you share my information with game studios?

05 How long do you keep my payment records?

06 What happens to my data if I stop using ja9?

Privacy Policy

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