Reference

Terms That Cover How ja9 Works for You

These terms set out what you agree to when you open an account with ja9 and use our lobby, wallet, or any game on the platform.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredMobile and desktop scopeSubject to change with notice
ja9 Terms That Cover How ja9 Works for You
HOW WE HANDLE THIS

Account Security and Your Data Under These Terms

Account Verification

We verify your identity before processing withdrawals. You may be asked to confirm your bKash or Nagad number matches the account name on file before funds are released.

Data Retention

We keep account records for as long as required by applicable law in your region. You can request a summary of the data we hold by contacting support through your account dashboard.

Access Requests

To update personal details or request account closure, go to account settings or contact support directly. Changes to payment details require re-verification for security.

Terms Updates

When these terms change, we notify you via the email address on your account. Continuing to use the lobby after the notice period means you accept the updated version.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about any clause in these terms. Available during our standard support window.

Email Support

Send a written query about your account terms, a specific clause, or a dispute to our support address listed in your account settings.

Account Help Centre

The Help Centre inside your ja9 account covers common terms questions — account suspension, wallet rules, and eligibility — with step-by-step answers.

Common Questions About These Terms

These terms apply to anyone who opens a ja9 account and uses the lobby, wallet, or any game. Eligibility depends on your local law and the regions ja9 currently serves.

We can update these terms at any time. We post the new version here and notify you by email. Using your account after the notice period counts as acceptance of the revised terms.

If a clause conflicts with local law in your jurisdiction, that clause is read down to the minimum extent needed. The remaining terms stay fully in force.

Yes. All deposits — whether via bKash, Nagad, Rocket, or bank transfer — are subject to the same account terms. The payment method does not change your obligations.

Contact support through your account dashboard or by email. We will provide a summary of the data we hold on your account in line with applicable law in your region.

Sharing login credentials, operating an account on behalf of another person, or providing false information during registration are all breaches that may lead to suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.